Frequently Asked Questions

Our services are available exclusively to authorised clients who meet the necessary regulatory requirements. This typically includes:

• Government departments and agencies
• Law enforcement organisations
• Defence contractors
• Film and television productions with appropriate permits
• Other organisations with valid Section 5 authority

All clients must undergo verification before services can be provided.

Section 5 of the Firearms Act 1968 covers prohibited weapons and ammunition. Authority under Section 5 is granted by the Home Office and permits the possession, purchase, acquisition, manufacture, sale or transfer of prohibited weapons.

GJW Engineering holds the appropriate Section 5 authority to handle prohibited items on behalf of authorised clients.

During the initial enquiry process, we will discuss your organisation's requirements and the regulatory framework under which you operate. We will advise on what documentation and authorisations are required.

Common requirements include proof of Section 5 authority, valid firearms certificates, or evidence of Home Office approval for specific activities.

We provide services throughout the United Kingdom — England, Wales, Scotland, and Northern Ireland — and the Isle of Man, which has its own firearms legislation and is handled as a distinct jurisdiction. Our logistics network enables us to collect and deliver across the UK and Isle of Man.

For international requirements, please contact us to discuss the specific considerations and whether we can assist.

All transportation is conducted using approved secure vehicles with appropriate security measures. Our drivers are trained and vetted personnel who understand the requirements for transporting regulated items.

We maintain full chain-of-custody documentation and can provide real-time updates on shipment status when required.

We provide comprehensive documentation for all services, including:

• Chain-of-custody records
• Transfer documentation
• Condition reports
• Photographic evidence where required
• Compliance certificates

All documentation is retained in accordance with regulatory requirements and can be provided for audit purposes.

Yes, we can accommodate urgent requirements where possible. Please indicate the urgency when making your enquiry and we will advise on feasibility and any additional considerations.

Note that all services remain subject to proper compliance procedures regardless of urgency.

Our trained armourers provide a comprehensive range of services including:

• Inspection and condition assessment
• Routine maintenance and servicing
• Repairs and parts replacement
• Modifications (where legally permitted)
• Deactivation work
• Test firing and function testing

All work is fully documented with before and after condition reports.

Turnaround times vary depending on the nature of the work, parts availability, and our current workload. We provide an estimated timeline when quoting for a job and keep you informed of progress throughout.

Yes, all engineering work is warranted against defects in workmanship. The specific warranty terms depend on the nature of the work performed and will be detailed in our quotation.

We use quality parts and follow manufacturer specifications wherever applicable.